Running a Plumbing Business

Plumbing Business Software
Run the Calls, the Vans and the Money From One Place

A plumbing company is more than the work under the sink. It is the phone ringing at 7am, two vans heading opposite directions, a water heater flush list nobody is watching, and invoices that never went out because the ticket was left on the dash. PlumbingBossPro keeps the customers, the equipment on every house, the schedule, the techs, the texts and the billing in one place, so the owner can run the business instead of chasing it.

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1 Place
Calls, Vans, Customers & Billing
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PlumbingBossPro showing a plumbing company's service calls, water heater flushes and drain jobs on the dispatch board and map

Affordable Doesn't Mean Cheap.
This Is Real Software for Running a Plumbing Company.

Plans start at $59/month and every plan covers the whole operation: clients and addresses, dispatch, the tech app, the customer app, estimates, texting and billing. For the full feature tour, start at PlumbingBossPro. This page is about the business side: starting out, pricing, hiring, growing and keeping the money that the work earns.

🏠

Every House Remembered

Water heater brand, model, serial, size and year installed, plus the shut-off location, saved on the address for the next call.

🔁

Recurring Work That Comes Due

Yearly flushes, softener service, backflow tests and grease-line jetting land on the Waiting List when they are due.

🚐

Vans in Route Order

The dispatch board by day and van, auto-routed from the shop, and the same order on each tech's phone.

📝

Estimates Customers Approve

Built from your own service list, approved online, and turned into the scheduled job without retyping.

💬

Customers Kept Informed

Night-before, on-the-way and arrived texts, two-way texting with the office, and a customer app with a live route map.

💳

Paid When the Job Is Done

Complete creates the invoice and can charge the card on file. Property managers get one monthly statement.

Know What Was Done, What Was Billed and What Is Coming Due

Most owners of small plumbing companies still turn wrenches. They do not have an hour a day to rebuild the week from paper tickets. PlumbingBossPro shows the day's calls by van, the jobs completed and invoiced, the maintenance that came due and the cards that did not go through, so the owner can check the business from the truck between calls.

  • Dispatch board by day and van with route order
  • Waiting List map of every flush and service that came due
  • Invoices created when the tech taps Complete
  • Card on file, auto-charge and past-due follow-up
  • Reports, office user roles and employee PINs
  • Crew GPS on the office map
Example Owner Check — Friday
Van 1 · Repairs & Drains
Service calls, a kitchen line and a main line cleared
Done
Van 2 · Water Heaters
One tank replacement and three yearly flushes
Done
Waiting List
Flushes and backflow tests due next week
Due
Billing
One declined card to follow up
Check
Estimates
Tankless install quote waiting on approval
Open
Illustration of an owner's end-of-week check.

Set Up in an Evening, Run It for Years

A plumbing owner does not need a six-week rollout. Add your services and prices, bring in your customers by CSV import, set up your techs with PINs, and the first calls can go out the next morning. The tech app runs in the browser on the phones your plumbers already carry.

01

Add Your Services

Service call, drain cleaning, main line, water heater replacement, flush, backflow test, whatever you sell, at your own prices.

02

Bring In Customers

CSV import with addresses placed on the map automatically. One client can hold many addresses.

03

Set Up Techs and Vans

Employees with personal PINs, assigned to vans, with the time clock and crew GPS on their phones.

04

Book, Run and Bill

Schedule the call, the tech runs it from the phone, Complete creates the invoice and can charge the card.

Good Plumbers Lose Money in the Paperwork

Most small plumbing companies are not short on skill. They are short on a system. Work gets done and never gets billed, flushes get sold once and never come back, and the owner holds the whole business in his head.

Ask a plumbing owner where the money goes and you will hear the same things: a service call that turned into a longer repair and only the service call got billed. A customer who loved the water heater install and never heard from the company again. A card that declined in March and was still unpaid in June. A tech who quit and took every customer's shut-off location with him.

None of that is a plumbing problem. It is a records problem. When the house, the equipment, the job and the invoice live in one place, the work that gets done is the work that gets paid.

PlumbingBossPro keeps the customer, the house, the job and the payment together from the first phone call to the yearly flush ten years later.

Business Tools for Plumbing Companies

Everything here exists to get calls booked, vans routed, work billed and customers coming back, without adding office hours.

👥

Clients & Addresses

One client with many addresses, tags and custom fields, from a single homeowner to a property manager with dozens of units.

🔧

Equipment on the House

Water heaters, softeners, sump pumps, ejectors, well pumps, backflow preventers and shut-offs with brand, model, serial and year.

🔁

Recurring Service

Set by minimum days between visits: yearly flush at 365, grease-line jetting every 14 or 30 days.

🗺️

Waiting List Map

Every visit that came due on a map, colored not due yet, due now and overdue.

🚐

Dispatch Board

Jobs by day, filter by van, auto-route Closest First or Furthest First, saved views and printed route sheets.

📱

Tech App

Company login plus PIN, calls in route order, navigation, equipment and access notes, photos and Complete.

✅

Inspection Checklist

Pressure, water heater temperature, T&P valve, anode rod, leaks and more, printed as a Plumbing Inspection Report.

📝

Estimates

Built from your service list, approved online, converted into the scheduled job, with follow-up emails.

🌐

Website Forms

Request and sign-up forms flow into Form Responses. One click turns a sign-up into a client.

💬

Texting & Email

Two-way texting from the office plus automatic reminders and alerts, with a monthly text allowance on each plan.

📲

Customer App

Live route map, service requests, sign-ups, invoices, online payment, card updates, ratings and referrals.

💳

Billing

Invoices with line items and sales tax, card on file, auto-charge on completion or on a schedule, past-due follow-up.

🏢

Monthly Statements

A property manager or restaurant set to Monthly gets one statement covering every address.

⏱️

Time Clock & GPS

Techs clock in on the phone and crew locations show on the office map.

📊

Reports & Roles

Reports for the owner and office user roles so each person sees what their job needs.

💲

Simple Plans

Start $59, Pro $89 and Crew $199 per month. 14-day free trial, no credit card.

From One Van to a Real Plumbing Company

The first van is the owner. The second van is the first hire, and that is where most plumbing businesses either get organized or get stuck. PlumbingBossPro is built for that step: the house records mean a new plumber can walk into any home with the history in hand, the dispatch board splits repairs from water heater work, and the office can see every van without calling anyone. For the full picture of running and growing the company, read Running a Plumbing Business: The Complete Guide for Owners With a Few Service Vans.

  • One van on repairs and drains, one on water heaters and maintenance
  • Employees with personal PINs and van assignments
  • Office user roles for a dispatcher or bookkeeper
  • Recurring plans that bring customers back every year
  • Property manager accounts on one monthly statement
  • Works in the US, Canada, Australia, New Zealand and the UK
Example Plumbing Company — Year Two
Van 1
Service calls, repairs, drain cleaning, main lines
Van 2
Water heater installs, tankless, yearly flushes
Office
Booking, estimates, texting, billing
Owner
Estimates, big jobs, property manager accounts
Every van, every house, every invoice.
One system as the company grows.

Customers Who Hear From You Come Back

A homeowner calls a plumber when something breaks. Whether they call the same plumber next time depends on how the first visit felt and whether the company stayed in touch. Night-before reminders, on-the-way and arrived texts, a live route map in the customer app, an inspection report after the visit and a yearly flush plan they can sign up for all keep your name in front of them long after the leak is fixed.

  • Automatic reminders, on-the-way and arrived texts
  • Alert choices: night before, when they're next, when the tech arrives
  • Live route map with their place in line
  • Sign up for services such as a yearly flush plan
  • Invoices, online payment, card updates, ratings and referrals
Example Customer Record
Equipment
Water Heater - Tank (Gas) · 50 gal · installed 2014
Plan
Yearly water heater flush (365 days)
Last Visit
Inspection report sent, anode rod noted
Billing
Card on file, charge on completion
Alerts
Night-before and arrived texts on

Simple Plans for Plumbing Companies of Every Size

Pick the plan that fits your operation. Every plan starts with a 14-day free trial and no credit card.

Compare plans on the pricing page.

Plumbing Business Software — Common Questions

Is PlumbingBossPro only for bigger plumbing companies?

No. It is built for owners running one to a few service vans. A one-van owner-operator can run the schedule, the tech app and billing from one phone, and the same system holds up when the second and third vans arrive.

What does it cost?

Start is $59/month, Pro is $89/month and Crew is $199/month. Every plan starts with a 14-day free trial, and no credit card is needed to start.

Can I bring my customers over from spreadsheets or another system?

Yes. Customers and addresses come in by CSV import, and imported addresses are placed on the map automatically. From there you add equipment to each house as your techs visit.

How does it help with recurring work like water heater flushes?

Each recurring service is set by minimum days between visits, such as 365 for a yearly flush. When a visit comes due it shows on the Waiting List map, so flushes, softener service and backflow tests do not depend on anyone remembering them.

How do I make sure work actually gets billed?

When a tech taps Complete, the invoice is created from the job and the card on file can be charged. Property managers and restaurants set to Monthly get one statement each month covering every address.

Do my plumbers need special phones?

No. The tech app runs in the browser on iPhone and Android and can be installed to the home screen. Each tech logs in with the company login and a personal PIN.

Running the business is one side of PlumbingBossPro. For the tech app, dispatch, estimates, water heater service and billing in detail, see the full PlumbingBossPro platform overview.

Running a Plumbing Business Guides

Practical reading on starting out, getting off paper, choosing software, pricing, the service mix, seasons, adding vans, hiring, procedures, marketing, reviews, reports, profit leaks, office help and growing the company.

  1. Running a Plumbing Business: The Complete Guide for Owners With a Few Service Vans
  2. Starting a Plumbing Business After Years of Working for Someone Else
  3. Getting a New Plumbing Business Off Paper From Day One
  4. Choosing Plumbing Business Software: What to Look For and What It Costs
  5. Switching Plumbing Business Software Without Losing a Week of Calls
  6. Pricing Plumbing Work for Profit: How Owners Set Service Call and Job Prices
  7. Service, Drains, Water Heaters and Maintenance: Balancing the Plumbing Business Mix
  8. Freezes, Holidays and Slow Summers: Planning Around the Plumbing Business Seasons
  9. Building Recurring Work in a Plumbing Business With Yearly Flush and Service Plans
  10. Adding a Second Van to a Plumbing Business: When and How
  11. Hiring Plumbers for a Small Plumbing Business
  12. Training Apprentices and New Hires in a Plumbing Business
  13. Writing Standard Procedures for a Plumbing Business
  14. Customer Communication in a Plumbing Business: Before, During and After the Call
  15. Local Marketing for a Plumbing Business That Runs a Few Vans
  16. Getting Reviews and Referrals for a Plumbing Business
  17. Winning Property Manager and Restaurant Accounts for a Plumbing Business
  18. The Customer App as a Retention Tool for a Plumbing Business
  19. The Weekly Reports Every Plumbing Business Owner Should Watch
  20. Profit Leaks in a Plumbing Business: Unbilled Calls, Missed Flushes and Declined Cards
  21. Stopping Unbilled Service Calls in a Plumbing Business
  22. Declined Cards and Past-Due Accounts: Collecting What a Plumbing Business Is Owed
  23. Cash Flow in a Plumbing Business: Getting Paid the Day the Work Is Done
  24. Hiring Office Help for a Plumbing Business and Setting Their Roles
  25. From Owner-Operator to Manager: Getting Out of the Van in a Plumbing Business
  26. Why Equipment Records on Every House Make a Plumbing Business Worth More
  27. A Simple Growth Plan for a Plumbing Business
  28. Mistakes Plumbing Business Owners Make When They Grow
  29. The Plumbing Business Owner's Weekly Routine
  30. The First-Year Checklist for a New Plumbing Business

Get the Business Out of
Your Head and Into One Place.

Customers, equipment on every house, recurring flushes, dispatch, the tech app, customer texts and billing. Try PlumbingBossPro free for 14 days.

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